At National Decking, we are committed to providing a smooth and efficient shipping experience. Please take a moment to familiarize yourself with our Shipping and Pick up Policy.
Shipping - Processing and lead Time
While we pride ourselves on maintaining a substantial large inventory, our commitment to offering an extensive array of product choices means that occasionally, certain items may necessitate additional processing time. We believe in providing our customers with a diverse selection, and this dedication to variety may result in a slightly extended processing period for non stock or special order products. Rest assured, we work diligently to minimize any delays, and our goal is to deliver your chosen items with the same quality and efficiency you expect from us. Your patience is greatly appreciated as we strive to meet your unique preferences and needs.
Product Quality Upon Arrival
At National Decking we take great pride in ensuring the highest product quality upon arrival. We understand that when you receive your order, it should meet or exceed your expectations. Our commitment to quality begins the moment your order is processed and continues through the entire shipping process.
Shipping cost for GTA and Hamilton Area or a 40 Km maximum radius from our Stores, flat rate of $ 160 + tax
Long distance deliveries are calculated based on the destination, and the weight/size of your items. Ask our representatives for a shipping quote
Methods of Shipping
Tracking Your Order
You can track the status of your order by sending a request to our shipping department: [email protected]
(Provide the invoice number)
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
For your convenience, we offer the option to pick up your order directly from our warehouses in Toronto-Mississauga and Hamilton, but please note that this service is available only after you receive confirmation that your order is ready for pickup. Once your order is processed and prepared for collection, we will notify you promptly. This confirmation step is essential to ensure that your order is complete, accurate, and ready for your arrival. It also allows us to maintain a smooth and efficient pickup process, saving you time and ensuring your satisfaction. When you receive the confirmation, you can pick up during our specified pickup hours, and our dedicated team will be ready to assist you. We appreciate your understanding and cooperation.